Terms & Conditions

Terms & Conditions

These Terms of Use refer to the Website, www.travelwifi.ie (the “Website”). All access to and use of this Website is governed by these Terms of Use. Entering into this Website indicates that the user (either “user”, “visitor” or “you” in this document) has reviewed the Terms of Use and has agreed to be bound by them as well as our Privacy and Cookies Policy. If you do not agree to these terms you must leave the Website immediately.

Disclaimer

All information provided on this Website is subject to change without notice. While efforts have been made to make this Website helpful and accurate, due to the open nature of this Website, and the potential for errors in the storage and transmission of digital information, the Authority does not warrant the accuracy of information obtained from this Website. Where errors or omissions are brought to the attention of the Company, amendments will be made as speedily as possible.

Terms of Use

The Wi-Fi service can be rented online only through our Website www.travelwifi.ie. Once booked the user will receive a confirmation email of the order.

The customer will receive a second email notification when the order has been received back by the company.

The wifi rental service starts from the time customer receives the wifi device. The wifi device must be treated with care and not damaged.

If the Wi-Fi device is damaged or any of the accessories are lost or the device and its accessories are not returned a charge of €50 will be applied to the card holder.

Payment

There are no hidden or additional costs than what is already presented on the company website. The only additional costs that the customer needs to pay in addition is the delivery costs. The costs of delivery varies according to each destination.

Payment Methods

The payment provider used by the company is Stripe. As such, we accept all major debit and credit cards from customers.
Travel WiFi is not liable for any additional costs associated with your credit card provider.

Deposits & Insurance

To ensure that the device is being returned safely without damage or loss of its accessories, a deposit of €50 is charged in advance and fully refunded when the Travel WiFi is received. If the device has been lost or broken then the deposit will be kept by the company to cover the fees associated with the loss/damage.
The insurance is an optional payment. This is non-refundable. The insurance will cover the expenses of the wifi device in case of loss, teft or any other damage associated with it.

Refunds

For any network glitch or device malfunction, Travel WiFi will make partial or full refund of the money if necessary, according to each individual case.

Refund of deposit will take between 5 to 10 working days to be processed back to the customer’s bank account.

Complaints

Customers can make a complaint in the way that best suits them. Complaints should be made to the company within 30 days of when a customer feels that something has gone wrong. If it is longer the company may ask customers to explain why they could not complain sooner. The company encourages any customer who has a concern or suggestion about a particular service to make contact with us straight away, where the aim will be to resolve the issue quickly at the first point of contact. Whether the complaint is completed informally at the first point of contact it should be recorded so the company has greater visibility of customer issues. Contact can be via:

  • By letter / written note
  • By email
  • By telephone

What information should you provide?

You will help to speed up the investigation of your complaint by providing the following details:

  • Your name, order number and e-mail address.
  • Exactly what you were dissatisfied with.
  • A daytime telephone number (optional).

Response time

The target time for a response is maximum 7 working days from the receipt of the complaint. The customer support team will however do their best to solve the situation as soon as possible.

Third-Party Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Intellectual Property

This Website may contain trade marks and service marks. All marks are the property of the proprietors of such marks as indicated, unless otherwise provided. All rights in the intellectual property contained in this Website, including copyright, trade marks, trade secret and patent rights, are reserved. The editorial content of the Website and all text, graphics, logos, icons, images, audio clips and software is copyright of the Company and/or the authors, photographers and illustrators who contribute material to the Website, and the user shall not alter or remove any copyright symbol, or any other identification or information, concerning the authorship or ownership of any of the content of the Website.

Access to this Website does not constitute a right to copy or use any of the intellectual property of the Company or its suppliers and users are not permitted to copy, market, resell, distribute, retransmit, publish, upload, download, store, display in public, alter, or modify the content contained on this Website or otherwise transfer or commercially exploit, in any form, any of the content of the Website.

Updates to terms

The Company reserves the right to modify or amend its Terms of Use at any time, and from time to time. The Company will endeavor to post changes to the Terms of Use on the Website. Please check the Website regularly for the latest version of the Terms of Use.

Limitation of liability

In no event will the Company, its agents or the Website creators be liable for any direct, indirect, incidental, punitive, special and consequential damages, loss or liability whatsoever (including without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use or reliance on this Website or access to any materials on the Website, any Websites linked to this Website, or the materials or information contained at any or all such Websites, or any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus, or telecommunications failure of this Website, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages, and even if such loss or damage is caused by the negligence of the Company or its agents.

If your use of the materials or information from this Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In addition, the Company shall not have any liability to any person any injury or loss (including personal injury and consequential loss) suffered while participating in events, sports or leisure pursuits described or referred to in the Website. The material in the Website is given for information only and the Company gives no warranty as to the safety and security of such events, sports and leisure pursuits, or as to the competence of those organising the said sports and leisure pursuits.

Security

TravelWiFi cannot take any responsibility for information transmitted via the Website and cannot guarantee that any electronic commerce or communication is totally secure.

Social Media

If you use the TravelWiFi Facebook page or any of its social media platforms to share your ideas and experiences with other users of our community, you will be bound by the respective page Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.

Dispute resolution

These Terms of Use and the resolution of any dispute related to them or to the use of this Website shall be governed by and construed in accordance with the laws of Ireland and shall be subject to the exclusive jurisdiction of the Irish Courts. This will not prevent the Company from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms of Use in any other jurisdiction throughout the world.


Deliveries & Returns




How much is the delivery?

Any orders placed for Ireland, delivery and return is €8 each way. Our national courier is An Post. For international orders, we operate with DHL so prices vary on each location.

Do you ship internationally?

Yes, we can ship the device internationally. However, delivery charges may change depending on the destination.

Will you send me tracking information when my device ships?

Yes, we will notify you with the tracking number before we send out the order.

Can I order multiple wifi devices at the same time?

Yes, absolutely. However if you are ordering more than 5 devices at once, please email us for details.

Can I place an order in your office and pick it up there?

If you experienced any issues placing an order online, then that wouldn’t be a problem. Head over to our office and talk with us. However, please make sure to contact us in case we are out of the office or at a meeting.

Can I have the device delivered to my hotel?

Yes, we can deliver the device to the hotel’s reception desk. If you pick this option, please let the reception desk know that you are expecting a delivery so they can accept it and sign for it.

*** However, please provide us with the proper name and reservation details to ensure that the order will be received by the hotel. ***

Can I collect my device from the airport?

Unfortunately, we do not provide collection points in airports. However, you can collect / drop off your Travel WiFi from/to our office which is based in 32 Mount Street Upper, Dublin 2.

How do I return the device after using it?

Simply pop the device & accessories into the pre-addressed plastic jiffy bag provided and drop it into any Post Office in Ireland. Post Office locations can be found here. The international orders are done through DHL, so again pop the device & accessories into the pre-addressed bag provided and ask for the local DHL to pick it up for you, or you can simply drop it to their near office. We provide the instructions inside the post bag so don’t worry.

*** You can also drop off the device to our office free of charge if you are staying in Dublin prior departure. ***

Can I return the device from a different address / destination?

Yes, you can return the device from a different address, but there might be an additional cost depending on the location.

What are my options for returning the device from Ireland?

If you selected the free drop-off option in your order, please make sure to return the device to our office.

However if you selected the blue box that says “Returning from a different address”, you will be provided a blue return envelope with a stamp included. You must drop it off to any post office or post box.



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Services & Troubleshooting




When is the wifi service activated?

The service is activated from the moment you switch on the device. So when you choose your wifi plan, think about when you are going to start using it. Usually we allocate 1 – 4 days for deliveries and returns. So this won’t be included in the plan timeframe.

Where can I use the device?

We offer 3 different destination options: Ireland  so you can use Travel WiFi anywhere within the Republic of Ireland. The 2nd option is Ireland & UK, which means you can use Travel WiFi anywhere in Ireland, Northern Ireland, Scotland, Welsh and England. The 3rd option is Worldwide: You can use Travel WiFi in up to 100 countries worldwide, so if you plan to visit multiple countries at once this is the best plan for you.

When should I order my wifi plan?

We advise to have it ordered at least one week in advance prior to your holiday. If you are based in Ireland at least 3 days.

How long does the battery last?

The battery can operate up to 5 hours for the devices used in Ireland. For our Worldwide packages we use a different hotspot device and the battery life for this is up to 12 hours

Do you provide a car charger?

Yes, our packages include a car charger too. This way, you can keep the device juiced up while you’re on the road.

Can I stream movies?

Yes you can, our wifi packages offer unlimited data – ONLY WITHIN IRELAND & UK
However we would advice not to stream movies excessively as the network provider will reduce speed if exceeding too much data over a day period.

Can sharing my connection with others make it slower?

Realistically, no. Usually, you won’t notice any difference at all.

If everyone around you is trying to stream Game of Thrones at the same time, then that might be an issue. To solve: team up and watch together.

What if I’m having a problem with coverage?

There could be a few things that you’re running into:

It might be a small coverage gap or weak signal in the area you’re in. Try connecting in a different area nearby to see if you can establish a better signal.You might be underground or within a structure that’s affecting your signal. Sounds odd, but wireless signals aren’t perfect. It would be helpful to try again in a more open location.



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Payments & Refunds




What forms of payment can I use?

All major credit cards.

When should I order my wifi plan?

We advise to have it ordered at least one week in advance prior to your holiday. If you are based in Ireland at least 3 days.

What is the insurance for?

The Insurance is optional, and this is for those who don’t want to pay the temporary deposit of €50. The Insurance will cover the costs associated with loss, theft or any damage of the equipment.

What is the deposit for?

The deposit is an automatic payment that is refunded when we receive the equipment back. The deposit is held until the device is returned. In case there is equipments missing, broken or not returned then we will hold partial or full deposit.

Do you take a security deposit?

Yes, we take a 50 euro deposit on all packages rented from us, which is fully refundable when the device plus all the accessories are returned in good condition.

Do I get notified when my deposit is being refunded?

Yes, we usually email our customers once we receive the device back & let them know that their deposit has been refunded.

What is the refund policy?

If something went wrong with the device or you weren’t able to access the Internet during your entire stay, you can send us the device back and we will do the appropriate refund for you once we investigate what was wrong with the device.

Usually transferring refunds take between 5 to 10 working days.

Why didn’t I receive my order confirmation?

It’s possible our emails got stuck in the spam filter.

Double check your spam folder to see if it’s in there first. If you still can’t find your order confirmation, let us know. We’ll confirm your order and figure out what went wrong.



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Product Specifications




To view specifications, select your device below.




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General




What is a TravelWifi?

TravelWifi is a mobile hotspot that allows you to connect to a secure and personal wifi when travelling abroad.

When are your opening hours?

Monday – Friday
9:30am – 4:30pm

How many devices can I connect to the hotspot?

You can connect up to 5 devices simultaneously. However, connecting more than 5 devices can reduce the speed.

How I can locate the nearest post office for returns?



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