When is the wifi service activated?
The service is activated from the moment you switch on the device. So when you choose your wifi plan, think about when you are going to start using it. Usually we allocate 1 – 4 days for deliveries and returns. So this won’t be included in the plan timeframe.
Where can I use the device?
We offer 3 different destination options: Ireland so you can use Travel WiFi anywhere within the Republic of Ireland. The 2nd option is Ireland & UK, which means you can use Travel WiFi anywhere in Ireland, Northern Ireland, Scotland, Welsh and England. The 3rd option is Worldwide: You can use Travel WiFi in up to 100 countries worldwide, so if you plan to visit multiple countries at once this is the best plan for you.
When should I order my wifi plan?
We advise to have it ordered at least one week in advance prior to your holiday. If you are based in Ireland at least 3 days.
How long does the battery last?
The battery can operate up to 5 hours for the devices used in Ireland. For our Worldwide packages we use a different hotspot device and the battery life for this is up to 12 hours
Do you provide a car charger?
Yes, our packages include a car charger too. This way, you can keep the device juiced up while you’re on the road.
Yes you can, our wifi packages offer unlimited data – ONLY WITHIN IRELAND & UK
However we would advice not to stream movies excessively as the network provider will reduce speed if exceeding too much data over a day period.
Can sharing my connection with others make it slower?
Realistically, no. Usually, you won’t notice any difference at all.If everyone around you is trying to stream Game of Thrones at the same time, then that might be an issue. To solve: team up and watch together.
What if I’m having a problem with coverage?
There could be a few things that you’re running into:It might be a small coverage gap or weak signal in the area you’re in. Try connecting in a different area nearby to see if you can establish a better signal.You might be underground or within a structure that’s affecting your signal. Sounds odd, but wireless signals aren’t perfect. It would be helpful to try again in a more open location.