How much is the delivery?
Any orders placed for Ireland, delivery and return is €8 each way. Our national courier is An Post. For international orders, we operate with DHL so prices vary on each location.
Do you ship internationally?
Yes, we can ship the device internationally. However, delivery charges may change depending on the destination.
Will you send me tracking information when my device ships?
Yes, we will notify you with the tracking number before we send out the order.
Can I order multiple wifi devices at the same time?
Yes, absolutely. However if you are ordering more than 5 devices at once, please email us for details.
Can I place an order in your office and pick it up there?
If you experienced any issues placing an order online, then that wouldn’t be a problem. Head over to our office and talk with us. However, please make sure to contact us in case we are out of the office or at a meeting.
Can I have the device delivered to my hotel?
Yes, we can deliver the device to the hotel’s reception desk. If you pick this option, please let the reception desk know that you are expecting a delivery so they can accept it and sign for it. *** However, please provide us with the proper name and reservation details to ensure that the order will be received by the hotel. ***
Can I collect my device from the airport?
Yes, you can collect your order from our pick up location in T2, located downstairs beside the restrooms in the bag wrap outlet. Order needs to be placed 2 business days in advance as this is a pick up location only and not a store.
How do I return the device after using it?
Simply pop the device & accessories into the pre-addressed plastic jiffy bag provided and drop it into any Post Office in Ireland. Post Office locations can be found
here. The international orders are done through DHL, so again pop the device & accessories into the pre-addressed bag provided and ask for the local DHL to pick it up for you, or you can simply drop it to their near office. We provide the instructions inside the post bag so don’t worry.*** You can also drop off the device to our office free of charge if you are staying in Dublin prior departure. ***
Can I return the device from a different address / destination?
Yes, you can return the device from a different address, but there might be an additional cost depending on the location.
What are my options for returning the device from Ireland?
If you selected the free drop-off option in your order, please make sure to return the device to our office.However if you selected the blue box that says “Returning from a different address”, you will be provided a blue return envelope with a stamp included. You must drop it off to any post office or post box.