Yes, we can deliver the device to the hotel’s reception desk. If you pick this option, please let the reception desk know that you are expecting a delivery so they can accept it and sign for it. *** However, please provide us with the proper name and reservation details to ensure that the order will be received by the hotel. ***
Simply pop the device & accessories into the pre-addressed plastic jiffy bag provided and drop it into any Post Office in Ireland. Post Office locations can be found here. The international orders are done through DHL, so again pop the device & accessories into the pre-addressed bag provided and ask for the local DHL to pick it up for you, or you can simply drop it to their near office. We provide the instructions inside the post bag so don’t worry.*** You can also drop off the device to one of our two locations in Dublin free of charge if you are staying in Dublin prior departure. ***
If you selected the free drop-off option in your order, please make sure to return the device to one of our two locations in Dublin.However if you selected the blue box that says “Returning from a different address”, you will be provided a blue return envelope with a stamp included. You must drop it off to any post office or post box.
The service is activated from the moment you switch on the device. So when you choose your wifi plan, think about when you are going to start using it. Usually we allocate 1 – 4 days for deliveries and returns. So this won’t be included in the plan timeframe.
We offer 3 different destination options: Ireland so you can use Travel WiFi anywhere within the Republic of Ireland. The 2nd option is Ireland & UK, which means you can use Travel WiFi anywhere in Ireland, Northern Ireland, Scotland, Welsh and England. The 3rd option is Worldwide: You can use Travel WiFi in up to 100 countries worldwide, so if you plan to visit multiple countries at once this is the best plan for you.
Yes you can, our wifi packages offer unlimited data – ONLY WITHIN IRELAND & UK However we would advice not to stream movies excessively as the network provider will reduce speed if exceeding too much data over a day period
There could be a few things that you’re running into:
It might be a small coverage gap or weak signal in the area you’re in. Try connecting in a different area nearby to see if you can establish a better signal.You might be underground or within a structure that’s affecting your signal. Sounds odd, but wireless signals aren’t perfect. It would be helpful to try again in a more open location.
The deposit is an automatic payment that is refunded when we receive the equipment back. The deposit is held until the device is returned. In case there is equipments missing, broken or not returned then we will hold partial or full deposit.
If something went wrong with the device or you weren’t able to access the Internet during your entire stay, you can send us the device back and we will do the appropriate refund for you once we investigate what was wrong with the device.
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